ZLC Wealth (“ZLC”) complies with British Columbia’s privacy legislation (the Personal Information Protection Act or ‘PIPA’). This act governs the collection, use and disclosure of personal information by all private sector organizations in the province. ZLC also adheres to the Personal Information Protection and Electronic Documents Act of Canada (‘PIPEDA’) when handling the information of residents of other provinces. We maintain the confidentiality of all client information that we collect, use and disclose in our business.
Why we need access to personal information
To provide financial services to our clients we need access to relevant facts and information that relate to their personal and business finances.
How we collect, use and disclose personal information
Wherever practical, we endeavor to collect personal information directly from the person to whom the information pertains. If necessary, we may collect personal information from other sources. By using ZLC’s services, you consent to our necessary collection, use or disclosure of your personal information in order to properly serve you as our client.
What personal information we collect
We collect the following types of information:
As a regulated entity, ZLC is required by law or regulation to obtain certain information about you in the course of providing products and services to you. For example, we ask you for your financial, employment, and other information to fulfill our securities regulatory “Know Your Client” obligation.
As another example, we collect transactional and other information to meet our securities regulatory gatekeeper obligation and obligation to report suspicious transactions to anti-money laundering and anti-terrorist financing authorities.
The choice is always yours as to whether or not to provide us with your information, however, if you decide to withhold certain information we may be unable or restricted in our ability to provide the products, services or information you have requested.
We do not rent or sell your personal information to third parties, but in limited circumstances, your personal information may be shared with third parties with whom we have a business relationship.
For example, we may share your personal and account information with third parties who provide services to ZLC such as custodians and portfolio management software providers. Our third party service providers only have access to the information necessary to perform their services. The third party service provider will also be subject to the privacy laws of the jurisdiction in which they are located.
Personal and account information may be shared with product providers such as securities issuers including fund companies with whom we transact on your behalf.
BC’s Privacy Act deems that you consent to our collecting, using or disclosing your personal information if our purpose at the time would be considered obvious to a reasonable person. In these circumstances we will collect use or disclose personal information without obtaining your written or verbal consent. The Act also permits us to collect, use or disclose personal information in some circumstances without an individual’s consent. These include (but are not limited to) circumstances where:
Protecting the security of personal information
We recognize our professional and legal obligations to protect the confidential or personal information our clients provide to us during the course of our business. To that end, we have made arrangements to secure against the unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction of personal information.
Requesting access to personal information
BC’s Privacy Act permits you to submit written requests to us to provide you with:
If you request access to this information, we will respond in the time allowed by the Act and will make a reasonable effort to help you and respond as accurately and completely as reasonably possible. All requests may be subject to any fees and disbursements the law permits us to charge. Your ability to access your personal information under our control is not absolute. PIPA provides, among other things, that we must not disclose personal information when disclosing the personal information would reveal confidential commercial information that if disclosed could, in the opinion of a reasonable person, harm the competitive position of an organization.
Requesting corrections to personal information
The law permits you to submit written requests to us to correct errors or omissions in your personal information that is in our custody or control. We will:
If you have any questions about our policies concerning the handling of your personal information, or if you wish to request access to, or correction of, your personal information under our care and control, please contact our Privacy Officer at:
ZLC Wealth Inc.
Attention: Privacy Officer
1200 Park Place, 666 Burrard Street
Vancouver, BC V6C 2X8
Tel: (604) 685-1096